Refund & Cancellation Policy

Free trial

If your plan includes a free trial and you cancel before the trial ends, you are not charged.

How to cancel

• Manage or cancel your subscription from the account page where you originally subscribed.
• Cancellation takes effect at the end of your current billing period — you keep full access until then, and won’t be billed again.

Refunds

Folio is a digital service with immediate access, so payments are generally non-refundable once a billing period has started. That said, we want you to be happy:

• Charged by mistake, double-charged, or never used the period? Email us within 14 days and we’ll review and refund at our discretion.
• Something not working? Contact us — we’ll try to fix it or make it right.

EU/UK consumers

Where a statutory right of withdrawal applies, please note that by starting to stream content during any applicable cooling-off period you may be consenting to begin the service immediately, which can affect that right. Your local consumer rights still apply.

Contact

Refund requests or questions: [email protected]. Please include the email used at checkout.