Refund & Cancellation Policy

Folio Premium is a one-time purchase

Premium is bought once on the Apple App Store. There is no subscription, no renewal, and nothing to cancel. Before buying, you can listen to one book of your choice every day for free.

Refunds are handled by Apple

Because Apple is the seller of record for in-app purchases, refunds are requested from Apple, not from us:

• Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
• Find the Folio purchase and choose Request a refund.
• Apple reviews and decides refund requests under its own policy; we cannot approve or reverse them.

If something is broken, please email us first — we would rather fix it than have you go through a refund.

If you subscribed before August 2026

• Manage or cancel your subscription from the account page where you originally subscribed.
• Cancellation takes effect at the end of your current billing period — you keep full access until then, and won’t be billed again.

Refunds

Purchases made on the App Store are subject to Apple’s refund policy (above). For anything bought directly from us before August 2026, the following applies:

• Charged by mistake, double-charged, or never used the period? Email us within 14 days and we’ll review and refund at our discretion.
• Something not working? Contact us — we’ll try to fix it or make it right.

EU/UK consumers

Where a statutory right of withdrawal applies, please note that by starting to stream content during any applicable cooling-off period you may be consenting to begin the service immediately, which can affect that right. Your local consumer rights still apply.

Contact

Refund requests or questions: [email protected]. Please include the email used at checkout.